Why clarity speeds everything up
When an issue is reported with a clear description, good photos and a sense of urgency level, the right contractor can be booked almost immediately. Without that information, the process slows, sometimes unnecessarily.
Clear, early reporting is the quiet difference between a small repair and a larger disruption.
The three things every good report includes
You don’t need long paragraphs. A concise message with the following usually resolves their questions before they have to ask:
- What is happening — in a sentence.
- Where it is — exact room or location.
- What you’ve observed — smell, sound, leak, error light.
Photos: simple but powerful
A quick photo or short video often tells the whole story: the type of tap, the seal that has lifted, the exact model of the appliance, or the scale of a leak. It prevents unnecessary visits and often speeds up approval.
Understanding urgency levels
Not everything is an emergency, but some issues should not wait. A balanced guide:
- Immediate — leaks, complete loss of power, unsafe electrics, no heating in winter.
- Soon - appliance failure, running toilets, damaged fittings.
- Routine - cosmetic issues, minor wear and tear.
Why tone makes a difference
Calm, factual messages get quicker responses than frustrated ones. When everyone feels respected, the process runs more smoothly - especially where a contractor needs access or follow-up photos.
The fastest repairs usually happen when both sides share the same goal: a safe, warm, well-kept home.
How Nectar handles tenant reports
We prioritise safety, then disruption, then convenience. Once an issue is flagged, we review the message, check past repairs, and send the right contractor with the right equipment - reducing repeat visits.
Clear reporting supports that process beautifully. It helps us help you.